Services

Do you accept commissions?

Yes, I do accept both Illustration and Facial Approximation (reconstruction) commissions.

Would you accept a commission in exchange for publicity/exposure?

No thanks. At this time I would rather concentrate on paid projects.

Would you accept doing spec (speculative) work?

No. I will not accept commissions without any guarantee that my work will be published and paid for.

Would you consider doing some sample sketches to see if we like your style?

Definitely not. Please take a look at my Artfolio. I’m sure it will give you a good idea of my work style and rendering techniques.

Tell me more about the process of working with you.

In short, after we discuss your project brief, and once I have a full understanding of your specific needs (time schedules, available budget, illustration style, techniques or mediums), I will elaborate a proposal. The proposal will include cost estimation and contract terms (deadlines, reproduction rights, payment schedules and installments). Once both parties have approved and signed the contract, I will start working on the preliminary art. You will be asked to revise the roughs and all edit requests should be made at this point (changes made after the approval of the final sketch may incur additional fees. Requests for starting over a completely new concept are considered a brand new artwork and it may also incur additional fees). Once the final art has been approved, an invoice will be issued. The artwork will be delivered in digital format over the Internet or CD/DVD.

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Goods

What is VAT?

Value Added Tax (VAT) is a consumption tax that is levied on both goods and services in most countries around the world. VAT is calculated as a percentage of cost price and may vary between countries.

How does VAT work?

Customers within Portugal will always be charged the Portuguese VAT rate.

 

Customers within the EU will be taxed at the standard rate applicable. However, If you’re VAT-registered (taxable person) you will be exempted from VAT. In order to take advantage of the exemption you’ll have to provide me with your EU VAT number which will be verified through the VAT Information Exchange System (VIES).

 

Customers outside the European Union (EU) will not be charged VAT.

How much VAT will be charged on the items?

The Value Added Tax (VAT) will be charged at the current Portuguese standard rate of 23%. The VAT amount will be displayed during the payment process and shown on your invoice.

How can I enjoy my privilege of VAT Exemption?

If you have a valid EU VAT number, do not use the shopping buttons available. Please contact and provide me with your VAT number together with your wishlist (editions, sizes and quantities). In return I'll forward the PayPal VAT-Exempt button link for each product.

What is PayPal?

PayPal is a secure online payment service. You can pay with PayPal either by creating a free PayPal account, or by linking your credit or debit card. PayPal service does not disclose financial information or card details to the sellers.

How do I pay using PayPal?

  1. After choosing a print size from the dropdown list, click on Add to Cart button to be redirected to the PayPal secure payment service.

  2. Click Continue Shopping to return to the Shop and add more goods, or click Check out to initiate your PayPal transaction.

  3. Choose a way to pay: PayPal account, credit card or debit card.

  4. Review your payment amount and other information relevant to the purchase. You can edit your wish list by updating quantities or removing items. The Value Added Tax (VAT) amount and shipping costs will be automatically added into your order summary.

  5. Review your order one last time and click Pay Now to complete the transaction.

  6. As soon as the transaction is completed, a payment confirmation page will be displayed. You will see your transaction ID and be able to print a receipt for your records. You will also receive a PayPal payment authorization notice by email.

Do you ship internationally?

Yes. All national and international orders ship via CTT - Portuguese Postal Services, through registered airmail with acknowledgement of receipt for additional safety. 

Can I track my order?

Yes. Shortly after you place your order, you'll receive an email notification with a tracking number that enables you to follow online the item's delivery progress. Note that this service only guarantees information regarding package acceptance (proof of shipment) and tracking points within Portugal. After the package exits the Portuguese territory, it might not get scanned at all points through your item's journey and, if scanned, the data might not be passed back to the CTT tracking system. You will have to try and enter the tracking number at your country's Postal Web Site.

How long will my order take to arrive?

Usually, items will be delivered within 3 business days on national orders or 5 to 7 business days on international orders, after shipping (CTT information). Nevertheless, please allow 1 to 2 weeks on national orders and 4 to 8 weeks on international orders, due to customs/delivery delays.

Damaged Goods

In the unfortunate event of getting your package torn and/or folded due to mishandling during transportation, please contact within 48 hours of receipt and inform me of the occurrence. You will be asked to return the package unopened. The goods will be properly replaced as soon as I receive the original unopened item.

Lost Orders

Before contacting to report a lost order, check the delivery status using the provided tracking number. Please allow 10 working days (2 weeks) for orders within Portugal and the EU, and 40 working days (8 weeks) for international orders. You should also check if your order is being held at Customs.

 

In the unlikely event that your order has been lost in transit, the goods will be replaced as soon as possible. Please contact within 60 days of the dispatch date of your order. Claims for lost in transit after this time might not be accepted.

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All website content is exclusive property of Filipe Franco (unless otherwise indicated). No part may be copied, published, altered or adapted in any way without prior written consent.

O conteúdo do website é propriedade exclusiva de Filipe Franco (salvo indicação contrária). Nenhuma parte poderá ser copiada, publicada, alterada ou adaptada sem consentimento prévio por escrito.

 

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